Privacy & Cookies Policy
Horizon Web Solutions Limited recognises the importance of protecting the personal information and the privacy of data provided by you (and that which may personally identify you).
Information we may collect from you:
If you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers (mobile and land) and email address.
As part of our commitment to raising standards, we may monitor and record communications with you (including phone conversations, emails, text and webchat conversations) for quality assurance, legal, compliance and training purposes.
Each time you visit our website we may automatically collect any of the following information:
a) Information about our website visitors: technical information, including the Internet protocol (IP) address used to connect your computer to the internet, domain name and country which requests information, the files requested, browser type and version, browser plug-in types and versions, operating system and platform;
Your user name;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads; and if you are a user of a mobile application, your location data so that we can help you to locate our products and services and, if you are a service provider, so that we can monitor the effectiveness and efficiency of any services that you provide to us.
b) Information about the goods or services we provide to you: information needed to provide goods or services to you (including information on account opening forms, details of your order, order history, payment details, delivery address, delivery requirements and restrictions, trade references and tax information);
the name you give us for personalised products;
customer services information;
and customer relationship management and marketing information
c) If you choose to use social media in order to contact us or find out about our products or services, your profile information (including your preferences and interactions with us on Facebook, Instagram and Twitter) and information which you post on message boards which are relevant to our business.
The legal basis we rely on:
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. We use Legitimate Interest. In the situations where we collect and process your personal data, we require it to pursue our legitimate interests in a way which might reasonably be expected as part of running our business.
How we use this information:
We collect, use and store your personal information for the following reasons to allow our advisers, agents and sales representatives to follow up our service, either by email, telephone, text or mail, as part of our customer care procedure;
to help us to understand your needs and provide a better service;
to help us to improve our products and services;
to enable us to occasionally contact you for market research purposes;
to enable us to send you information about new products, special offers or other information that we think you may find interesting;
to administer our websites to improve your browsing experience by personalising the website;
to provide third parties with statistical information about our us